At JTS, we have the environment, leadership, and culture to help you propel your career forward. We are always looking for curious, self-motivated professionals that live our values, and we commit to empowering you with the resources to help you meet your full potential.
We provide all eligible full-time associates the opportunity to enroll in our benefits package (or parts thereof), which includes Medical Insurance, Vision Insurance, Dental Insurance, Basic and/or Voluntary Life Insurance, and Short-and Long-Term Disability Insurance. Other benefits include a 401(k) Retirement Benefits Plan, Employee Assistance Program, Flexible Spending Account (FSA), Health Savings Account (HSA) and Paid-Time Off (PTO).
We are currently interviewing for the following positions:
ID Card Operator
Duties and Responsibilities
- Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors. Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.
- Perform all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements.
- ID issuance through verification of the recipient’s eligibility shall be performed with a 100 percent degree of accuracy.
- Take appointments via telephone and email request through the generic ID card email account, if applicable, or manage the DMDC centralized ID card appointment scheduler. Update the on-line calendar daily to reflect new appointments and provide same-day replies to requestors.
- Manage the accountability and control the issuance of military ID cards and CAC for Active component military, National Guard and Reserve members, military retirees, family members/dependents, and other eligible recipients.
- Research and reconcile DEERS information based on inquiries. Updates DEERS/RAPIDS within one hour of approval and responds to inquiries not later than one business day following the inquiry. Follow-up and resolve discrepancies not later than two business days following notification.
Qualifications
- Must be a US Citizen
- Excellent customer service skills.
- Personnel must speak, read, and comprehend English to the extent that they can read and understand printed regulations, detailed written orders, operating procedures, training instructions and materials.
- Must undergo a pre-employment criminal background check, and favorable fingerprint check prior to operating or having access to DEERS/RAPIDS equipment.
- Must become certified as a Verifying Official
Training Facilitator
To inquire about these opportunities, please send your resume and cover letter to recruiting@jtsi.net.
JTS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, JTS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
JTS expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of JTS’s employees to perform their job duties may result in discipline up to and including discharge.
